During December 2019, the outbreak of Coronavirus hit China, and it starts from the Wuhan city of china; it is the province of Hubei. COVID-19, the novel Coronavirus, causes this illness. With its origin from China during December 2019, it has been spreading around the globe extensively. An assessed amount of 116 nations of the world are affected by this disease. During the quick time of 3 months, it has turned into a terrifying pandemic. The circumstance in Italy, Iran, and Spain is frightening and getting severe day by day. Pakistan’s local health department is serving with WH0 to check the dangerous condition of the outbreak. Many countries have declared an emergency because of this pandemic, as it is changing the whole world in a very negative way. The outbreak is getting critical due to the spread of disease through travel and social synergies.
How is it affecting the business sector?
With the widespread of COVID-19 illness, the economy of the world is fighting to survive during such a severe crisis. Pakistan’s health services are solely focused on controlling the pandemic from turning into an outbreak within Pakistan. World business leaders are rumbling to manage this wide diversity of problems. The economy of Pakistan is facing sinking in sales and supply chain management problems to keep the employees healthy. The officials want to assure the well-being of their workers so both their workflow and health are secured.
How to sustain business in this outbreak?
The business division and economy of the world are in a horrific condition; most of the nations are putting their best stocks into Healthcare divisions. Under this dire situation, the Pakistan nation has made its mind about remote working right-now. In this time of panic, businesses and workers are trying their best to be fruitful and implement their duties remotely. The new tools like Slack and Zoom are helping to promote remote working trends due to the coronavirus pandemic. The oil price is getting down globally; it is adding fuel to the fire. It has grown pretty clear that practicing ‘Social distance’ is the most suitable solution to the current
Which business is still working?
The great thing is that working remotely is the most efficient way to restructure the organizational process for secure Communications. It works with the boost of socialization skills through the coordination. It’s about making it possible to work in a given schedule to achieve all the particular goals. The company can focus on a few elements to ensure that productivity is still attainable during remote hours. They should have software like Skype and Zoom, that’s not only for communication but for a face to face conversation where necessary. Here the wireless and broadband industry is playing the role of a steering wheel for the welfare of the economy. They connect the sources to give support and motivation for contributing to efficient communication as the pillars to stabilize the economy.
Here the companies working with the most important stakeholders have their chances for durability in this crisis because they can co-ordinate to plan and gain knowledge from the others to take their business out of any ongoing or upcoming issues. The Economist is promoting the capitalists for the local and regional suppliers to get back on the track. During these pandemic times, medical facilities are striving to achieve adequacy in the public health care system for providing quick access to Healthcare emergency and child care.
At the same time, the Universal broadband system and the internet can educate the people for the reliability of skills. The health care sector is under immense pressure for the past few months, and they can better switch on cold calling to help people in need of support. It will be boosted to increase capital stocks. E-commerce and the banking sector are gaining insight from this unexpected situation to go for cold calling.
Which services are facing the threats during pandemic Coronavirus?
All organizations in Pakistan rely on technological tools to work more efficiently and to conduct business. They got the liberty now to work remotely; it is to realize that they have to handle the situation without face to face meetings. Most of the business sectors can depend on cold calling, but some companies are in real danger, where this approach is not going to work well.
These are travel businesses, airline industries, hotels, tourism, and hospitality sectors. Their profit and revenue are declining day-by-day. Still, they have a severe threat of getting into trouble by lack of finances. They have to provide an intensive medical testing system along with intense pressure from higher authorities in medical concerns. Here we can observe that any kind of cold calling would not be helpful for these business sectors.
People are afraid to travel as it is becoming the most potent source of spreading the virus. Entertainment and media industries are also facing severe loss due to lockdowns and outbreaks. They need support systems for upcoming financial gaps, all these sectors are working on telesales marketing to get new business, but it’s not an overnight process. Many resources of the economy are fully occupied with settling health care management.
The supply chain management system is in crisis due to dependency on China for raw materials and other products. It is the biggest drawback of the coronavirus outbreak that the services industry is not able to generate revenues. Companies can try to work overtime to compensate for the loss of production; it will help them to fill up the demand. Unfortunately, the service sector doesn’t have any solution for revenue generation.
What should be the next step during pandemic Coronavirus?
Customer Services is a slightly more flexible field of work as compared to other departments as the digital advancement of companies can allow them to prefer telesales and online means to appease customers. Equipping yourself to deal with queries and concerns through online resources can be an achievable target during a condition as serious as of now.
Customer Service, fortunately, comes in more than one form, which includes internet-based availing of communication and brand management. Here are some steps you can take to optimize your customer service during such hard times:
– Ensure that all your client service representatives have suitable gears for working remotely, it involves having a stable internet connection as well.
– Use your site to reach your refined/temporary means of communication until its safe to operate from your headquarters/office.
– You can let the targeted audiences know how exactly they can find you by providing them with alternative numbers/means of contact so your communication is not disrupted.
– If you have any contact sources attached to your physical office, redirect their activity through software to your place so you can keep track of your team and their progress daily.
Final words
The current scenario of Coronavirus difficulties demands excellent organizational skills to deal with honesty and should have the power to speak the truth. The Coronavirus economical challenge places significant responsibility on the senior management to maintain that past trust-based relationship with the team members. People can expect the best to come out of this entire disaster very soon still. They need to be extra careful and ready to fight with Coronavirus.